TERMS & CONDITIONS
The ME Group reserves the right to refuse service to anyone without prejudice and for any reason whatsoever.
HOW TO BOOK OUR BESPOKE SERVICES
Our bespoke consultancy, coaching and training services will be negotiated by telephone , email or face to face contact. Specific terms and conditions of each contract will be offered at that time.
HOW TO BOOK COURSES ON LINE
On-line course bookings can be made by telephone , e-shop or e-mail . The ME Group reserves the right to refuse service to anyone without prejudice and for any reason whatsoever.
Payment
To secure your booking by telephone or email, 50 percent of the course fees must be paid. Full payment must be made 30 working days in advance of the course start date and accompanied by a completed booking form. Company invoices rendered are for settlement within 30 days. V.A.T is added to all accounts at the present rate of 15%.
Course & Event Details
You will be sent joining instructions not less than 2 weeks prior to the course commencement, which will contain details of the location, start times and other relevant details.
Cancellations, Transfers or Failure to Attend
In the event that you are unable to attend our training course the following cancellation fees/conditions apply:
- You may transfer to another ME Group training course within a 6 month period and subject to a £25 or 25% administration charge (whichever is smaller)
- You may send another delegate in your place at no extra charge
- Cancellation within 2 weeks of course start date will incur full payment charge
- Cancellation made before 2 weeks of start date will incur up to 50% cancellation fee
- Failure to attend will incur full payment charge
- All deposits are non-refundable
Cancellation by The ME Group
The ME Group reserves the right to change dates, venues, course content, location or cancel any course at any time without liability.
Course Confirmation
We aim to confirm your place on the course within 24 hours of receiving your completed form and deposit. If you do not hear from us within a working week please contact our office on: 05602 728 815 or email booking@the-me-group.com
Fees
The fees for the course include the tuition, morning coffee and afternoon tea. Promotional materials will indicate the provision of meals.
E-COMMERCE
An automated e-mail confirmation of your order will be sent to you on placing your order, please allow up to 6 weeks from the order date for delivery, although we expect to ship goods as soon as possible, usually within 48 hours. We will inform you immediately of any delay. Your delivery may require a signature.
Returns & Refunds
If you are not delighted with our product then just return it, in its original condition, within one month for a full, no-quibble refund. Any free gift you may have received is yours to keep.
If you are ever unhappy with any purchased download, please email purchases@the-me-group.com within one month and we’ll arrange your refund.
If you would like to return your product please email returns@the-me-group.com Please note: Postal charges incurred for return delivery are not the responsibility of The ME Group. We will however refund all original charges (product price, VAT if applicable and outward shipping).
OWNERSHIP AND QUALITY OF INFORMATION
Legal and beneficial title to all intellectual property rights existing in any documentation, data, know-how, methods and concepts, used or developed by us in providing the services, shall, as between you and us, belong to and remain vested in us.
All conditions or warranties (whether expressed or implied by statute or common law or arising from conduct or a previous course of dealing or trade custom or usage or otherwise) as to the quality of the session materials we supply or their fitness for a particular purpose (even if that purpose is made known expressly or by implication to us) are expressly excluded.
Data
When you place and order, all personal data provided to us will be used in accordance with data protection laws and our privacy policy. All NLP courses are certified by the society of NLP . As such your data will also be shared with that 3rd party for the use of certification.
Our Promise
The ME Group promises to use all reasonable care and skill in providing the services you order under this agreement, but we do not guarantee any results of the services. Any decision you make having received any of our services are your own and you remain wholly responsible for any decisions and actions you take.
Unforeseen Events
We are entitled to delay or reduce the level and/or scope of service(s) (including session materials) if we are prevented from or hindered or delayed in obtaining or delivering the services (including session materials) as a result of any circumstances beyond our reasonable control.
GENERAL ISSUES
This agreement is the entire agreement between us and it supersedes any previous agreement between us relating to any services we provide, unless otherwise agreed in writing by us both. We both agree that by entering into this agreement, neither of us has relied on, and is not able to have any remedy, for any statement, promise, representation or understanding (whether it is made negligently or innocently) or any person other than what is expressly promised in this agreement. The only remedy available for breach of the promises in this agreement is for breach of contract. Nothing in this paragraph attempts to limit or exclude any liability for fraud.
No failure or delay in enforcing any of our rights under this agreement will prejudice or restrict those rights. If we waive our rights to require you to comply with this agreement it will not operate as a waiver or any further exercise of the aright and a waiver of any breach will not operate as a waiver of any subsequent breach.
We both agree that each provision of this agreement is severable and distinct from any other. If any part of this agreement is found to be illegal, invalid or unenforceable in whole or in part, we both agree that the legality, validity and enforceability of the remainder of the agreement is not affected.
No terms of this agreement are intended of the benefit of any third party, except where expressly stated in this agreement, and we both agree that it is not intended that and term of this agreement should be enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999. If you choose to make an order, these terms and conditions only apply to that order and not to any future orders.
Bookings are subject to the terms and conditions. Bookings cannot be confirmed until full payment has been received. All requests for cancellations and transfers must be confirmed in writing and will only be accepted if received more than 14 working days before the training/workshop/event/client session/consultancy.
LEGAL NOTICE
Warning
The information, techniques and exercises provided within this website are for educational purposes only. Do not use our personal development techniques or exercises whilst driving or operating machinery, or if you suffer from epilepsy, clinical depression or any other nervous or psychiatric condition. The information provided is not a substitute for proper medical or psychiatric advice. If in doubt, please consult your doctor or licensed medical practitioner.
Privacy Policy
The ME Group takes your privacy seriously. In general, we use the personal information that we collect from you to identify personal preferences and match your needs with relevant products, and process any orders that you may make through our website.
Note: This policy only applies to websites belonging to The ME Group and not to the companies, individuals, organisations or other websites to which we offer links.
Consent
Your use of this website signifies your consent to us collecting and using personal information about you as specified below in accordance with this Policy. Should we choose to change our Policy for any reason; the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.
How do we collect information about you and how is it used?
You may provide personal information when communicating with us. You may order a product or a service and give your name, email address, telephone number, delivery address, credit or debit card number and expiry date so that the order can be processed and your products (or services where appropriate) delivered to you.
If you enter a competition or promotion we will ask for your name, address and email address.
We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies
It may be that some of the personal information you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information ("sensitive information") will only be dealt with as described below.
It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information ("confidential financial information") will be dealt with as described below.
We may use personal information collected about you to personalise your visits to our website and recommend goods or services to you. We also use the information to help us develop the design and layout of our website to ensure that our sites are as useful and enjoyable as possible.
We may use personal information collected about you to let you know about functionality changes to our website or changes to our terms and conditions of use.
Sometimes we or our affiliated companies* might use the personal information collected about you to let you know about, new goods, services or offers that you might find interesting. If you do not wish to receive this information, please send email details of your preferences to marketing@the-me-group.com.
With the exception of sensitive information and confidential financial information, we reserve the right to sell, trade or license to third parties (including third parties who may be located outside the European Economic Area) in order to enable them to send you details that they think will interest you. By submitting your personal information to us you consent to this transfer. If you do not wish to receive this information, please send an email to noconsent@the-me-group.com
Traffic Data
We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.
Other Disclosures
The ME Group reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.
How do we protect your information?The ME Group has strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.
Cookies
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting this site our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use many features of our website.
Customer Feedback and Complaints
We sincerely welcome all questions and comments about any aspect of our service to you. Please email to customers@the-me-group.com